When to use this: the khata loop — regulars who pay later, and settling up when they do.
Steps — sell on credit
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Link the customer on the bill (F3).
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F7 → Credit — the amount goes on their account instead of the drawer (→ BILL-05).
In the picture above, 1 is the Credit tender (shortcut R), 2 is the customer the amount will go against — check the name here, not just on the bill — and 4 is Confirm Credit Sale.
3 is the part worth reading before you confirm: Credit Limit, Settled (what they owe already) and Available Credit (what is left), with the Bill Amount underneath to compare against. It can refuse the sale, not just grey out the button:
- No credit limit set — every new customer starts at ₹0 limit. Set one on their profile first (→ CUST-01).
- Nearing the limit — a warning shows what's left after this bill; the sale still goes through.
- Over the limit — the sale is blocked outright until you collect some of what's owed or raise their limit.
Steps — collect a repayment
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Open the customer's profile — the outstanding balance is on top.
In the picture above, 1 is Outstanding — what they owe you right now — and 2 is their Credit Limit. 3 is the same balance in the Account block further down.
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Record the payment — go to the Credit History tab, click Record Payment, enter the amount, choose a method (Cash / UPI / Card / Bank Transfer), then click Record Payment to save. The balance drops immediately.
In the picture above, 1 is the Credit History tab. 2 is the banner carrying the outstanding amount and the credit limit together, with both actions on it: 3 Record Payment and 4 Write Off. 5 is every credit sale that made up the balance, each with its own bill number, date and amount.
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Cleared — a fully paid account shows zero outstanding; the repayment appears in the day's collections (and in EOD totals).
Steps — write off a balance you won't collect
Sometimes a customer is untraceable and the debt is never coming back. Writing it off clears it from your outstanding total without pretending it was paid — it's recorded as a loss, not a payment, and it stays on their record as a warning for next time (see above). This needs the write-off permission (manager/owner-level).
- Customer's Credit History tab → Write Off.
- Enter the amount (defaults to the full outstanding balance), a reason, and optional notes → confirm. This can't be undone from the app.
Steps — redeem store credit
If a customer has store credit (from a return — see CUST-02), it can pay for part or all of a new bill:
- Link the customer on the bill (F3), then F7.
- Choose the Store Credit tender — it pre-fills with whatever's available, and you can split the rest onto Cash/UPI/Card.
Common problems
- Credit option greyed out on the bill — no customer linked.
- Cannot process credit sale — the customer has no credit limit set, or this sale would put them over it. See the credit-limit steps above.
- Works offline — credit sales record locally and sync later.