When to use this: something has stayed "pending" too long, or a report is missing a bill you know exists.
What lands on this screen
Sync Issues lists only the records the server permanently refused — an expired subscription, a suspended account, an operator who wasn't authorised, a bill number another terminal already used. Ordinary network trouble never appears here: those records stay in the normal upload queue and retry on their own.
Steps
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Settings → Sync & Diagnostics → Sync Issues — the list of records that couldn't sync, each with its reason and attempt count. You can also get there by clicking Review on the red banner or in the Sync Status dialog. Settings is closed while you're offline, so this is a check you do once you're back online.
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Fix the cause, then Retry — the reason line tells you what to fix (renew the plan, contact support to lift a suspension, and so on). Retrying without fixing it just gets the same refusal. Discard deletes a record from the device and is only offered once its copy has reached the server ("Copy saved to server").
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Bills and credit notes are listed but read-only — no Retry, no Discard. They are printed GST documents, so they are shown for visibility and resolved by support, not from this screen.
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Still stuck? Use Send copies now (the cloud icon at the top of the screen) so support has the full records, screenshot the list, and contact support. Do not clear browser/site data as a "fix" — that deletes the very data waiting to upload.
Prevention
- Keep the subscription current — a lapsed plan is the most common reason a queued bill is refused outright.
- Leave the billing machines' BitMed windows open and on screen; a hidden tab is throttled by the browser and the queue drains more slowly.
- Solid Wi-Fi at the counter beats mobile hotspots.
- Check this screen weekly even when all seems fine.