When to use this: the delivery was wrong — damaged in transit, not what you ordered, or excess — and it's going back against that purchase invoice.
Steps
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Purchases → Return to Supplier. This opens the return builder directly — you don't need to open the invoice first.
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Pick the Supplier, then the Purchase Invoice (GRN) from that supplier's completed invoices. Its items load automatically, each showing what was received, what's already been returned, and what's still returnable.
In the picture, 1 is the Supplier, 2 is the Purchase Invoice (GRN) you're returning against, and 3 is the Reason. Each line under Invoice Items shows its batch and three figures — Recd, Returned and Returnable — so you always know what's left to send back. 4 is a line ticked for return, and 5 is its Qty, which only unlocks once ticked and is capped at the returnable amount. 6 creates the note.
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Enter a Reason (required — e.g. "Damaged goods", "Wrong items"), then tick the lines going back and set the quantity for each. You can't enter more than the returnable quantity shown on that line.
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Create Debit Note. Stock leaves inventory immediately. The debit note shows up as a credit entry on that supplier's Ledger — labelled "Debit note: <your reason>" — and lowers what you owe them right away, alongside their purchases and payments (→ PUR-01). There's no separate "complete" step.
Which return is this?
- Goods just received, going back against the invoice → this flow, and it moves stock.
- Stock that expired/damaged on your shelf later → supplier return (→ INV-07).
- A pricing dispute, a missing scheme, or a shortfall with nothing physical to send back → that's a Claim, a separate record with its own approve/reject/settle workflow, not this flow (→ PUR-08).