When to use this guide: your pharmacy runs more than one billing counter at the same time — for example one computer at the front desk and another at the back. Each counter needs to be set up once so bill numbers never clash between them.
What is a Billing Counter?
A counter is simply one billing computer. Every counter gets its own label — Counter A, Counter B, Counter C — and its own bill-number series, so two counters billing at the exact same moment never produce the same bill number.
Steps to Set Up a Counter
1. First Time on a New Device
When you sign in on a computer that hasn't billed before, a free counter is picked and assigned to that device automatically. Counter sessions are allocated dynamically, per device: if every existing counter is already busy, a new counter is created and handed to your device on the spot. This is what makes parallel billing across many counters and devices work without any setup step.
Once assigned, the counter session shows right under your store name in the sidebar — that's how you can always confirm which counter this device is billing on.
2. Switch from the Store Name in the Sidebar
Click your store name at the top of the sidebar — the same place that shows your current counter session. This opens Select your session, where you can pick any available counter or tap a busy one to take it over.
3. Switch to a Different Counter Anytime
Go to Settings → Stores & Sessions. Under Billing Sessions, click Change Session and pick another one from the list.
4. If a Counter Shows "In Use"
That counter is already running on another computer — pick a different free one instead. If that other computer is actually switched off, tap the busy counter and confirm Force takeover to reclaim it.
Good to Know
- Switching counters needs internet (it takes a moment to register); billing itself keeps working offline once a counter is set.
- Each counter's bill numbers stay unique even if several counters lose internet at the same time — see multiple counters offline for details.